Top Chef Direct – Privacy Policy In effect from July 14, 2020.

Changes to Data Protection Law in the EU

The law in relation to data protection changed in the EU (including the UK) with effect from May 25, 2018. This remains in place post-Brexit. This Privacy Policy has been established in compliance with the General Data Protection Regulation 2018 and Privacy and Electronic Communications Regulations (PECR), for those who receive marketing communications by email or text messages from Top Chef Direct, registering with effect from the launch of this website and app. This policy has been created to reflect your new and enhanced rights and to update how we process your personal data. You should read through this document to fully understand the basis upon which we collect your personal data, how we use it, where we store it and to whom it is disclosed.

Our Commitment to Privacy

At Top Chef Direct, we are committed to protecting your personal data and right to privacy. We will always keep your personal data safe and comply with applicable data protection legislation.

Know Your Rights!

By law, you have a number of rights when it comes to your personal data. Further information and advice about your rights can be obtained from the independent data protection regulator, the Information Commissioner’s Office. Please go to https://ico.org.uk/ for more information.

1. The right to be informed – You have the right to be provided with clear, transparent and easily understandable information about how we use your personal data and your rights. This is why we’re providing you with the information in this Privacy Policy.

2. The right of access – You have the right to obtain access to your personal data (if we’re processing it), and certain other information (similar to that provided in this Privacy Policy). This is so you’re aware and can check that we’re using your personal data in accordance with data protection law.

3. The right to rectification – You are entitled to have your personal data corrected if it’s inaccurate or incomplete.

4. The right to erasure – This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your personal data where there’s no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.

5. The right to restrict processing –You have rights to ‘block’ or suppress further use of your personal data. When processing is restricted, we can still store your personal data, but may not use it further. We keep lists of people who have asked for further use of their personal data to be ‘blocked’ to make sure the restriction is respected in future.

6. The right to data portability –You have rights to obtain and reuse your personal data for your own purposes across different services. For example, if you decide to switch to a new provider, this enables you to move, copy or transfer your information easily between our IT systems and theirs safely and securely, without affecting its usability.

7. The right to object to processing – You have the right to object to processing for direct marketing (which we do only with your consent) and also to processing which is carried out for the purposes of our legitimate interests.

8. The right to lodge a complaint – You have the right to lodge a complaint about the way we handle or process your personal data with your national data protection regulator.

9. The right to withdraw consent – If you have given your consent to anything we do with your personal data, you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful). This includes your right to withdraw consent to us using your personal data for marketing purposes.

Please see the ‘Requests’ section at the end of this policy for more information on how we will handle your requests.

Who Are We?

We are Top Chef Direct Limited, a private limited company trading in the UK, having been incorporated in 2017. Top Chef Direct is the UK’s leading platform connecting chefs and hospitality sector workers with employers.

Our UK registered company number is 10724118.

Our registered address is Markeaton House, 3 Slater Avenue, Derby, England, DE1 1GT

What Personal Data Do We Collect About You?

We may collect any personal data which you freely provide to us as part of your registration when you choose to sign up on our site or our app. If you are seeking a job through our service, we may collect more information upon the submission of your CV. This may include details like your name, address, place of residence, date of birth, email address, landline and/or mobile phone numbers and perhaps other contact details relating to your previous professional experience.

We may also collect information about your job search preferences. We may ask you to provide us with information about your desired roles so that we can make sure that we are contacting you with relevant, appealing information.

Please note that we may require some basic contact information from you in order to give you the best Top Chef Direct service. This may include:

From Candidates:

  • Name
  • Email

From Employers

  • Name
  • Email
  • Address
  • Phone Number
  • Payment Details

When you are added to our mailing list, we will request your email address and possibly your name. Credit / Debit Card details are processed through a secure third-party website (Paypal) which specialises in this area and no payment details are stored by our team.

Location

If you have given us permission to do so, we will collect information about your approximate location based on your IP address with Google Analytics when you open emails or our app. We collect cookies from your mobile device when you visit our website. If you are using our app you may enable or disable location tracking on your mobile device.

We may also ask for your general location when you submit your CV to us, so that we can narrow down your opportunities.

When we interact with you (for example, when you are using services we provide) we may learn certain details about you that do not fit into one of the categories above. We may record this information where it is necessary in order to ensure we can remember important details about you in future. We ensure that only a small number of authorised personnel within our team will have access to this personal data and we will not use it for any purpose other than to build an ongoing relationship with you.

If you have given us your consent, we may market to you from time to time. We may ask you for your feedback pertaining to your user experience with us, our site or our app, and whether you are likely to recommend our service. The feedback we receive from you may affect the nature or volume of marketing material you receive from us where you have consented to receive such marketing material.

How Long We Store Your Data For?

Data protection rules say we must set a data retention period, to tell you how long your data may be processed by us.

We will keep your personal data for as long as you continue to interact with us (for example, if you read or click on an email that we send you, if you are an active user signing in from time to time, or if you make a successful hire from time to time, or attend an event we host or organise.)

If we do not have any interaction with you for two years, we will attempt to contact you to see if you still want to be on our platform.

If we do not have any interaction with you for two years, or if we deem any minor interaction as too minimal, or if you tell us at any time that you no longer want to hear from us, we will unsubscribe you from our mailing list in accordance with your right to erasure. (See right’s section at the top).

Who Do We Share Your Data With?

Aside from secure payment processor PayPal, and secure marketing campaign builder MailChimp, we will not input your data onto any platform other than our own. We do not intend to share your personal data with any other third-party organisation. Should a need for the transfer of your data arise, we will notify you by email in advance of any action. However, we may disclose your personal data if:

1. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to protect the rights, property or safety of our business, our customers or others. This includes, in specific cases, exchanging information with other companies and organisations for the purposes of fraud protection; and to successors in title or replacement operators of all or part of our respective businesses.

2. In the case of a competition, where the prize is supplied by another company: Upon entering into the competition, applicants will be given the option to withhold their data from being shared with the third-party supplier. However, in order for the prize to be distributed, a minimal amount of personal data may still be required, such as: A name, address and email address (which may be used for tracking purposes).

The Legal Basis for Processing Your Personal Data

The GDPR says an organisation must identify at least one legal basis for processing your data. We have identified the following three principles, outlined under the GDPR, which we believe may allow us to process personal data. We may rely on all three, or just one.

1. Consent – privacy legislation dictates that we may need your consent to send you direct marketing emails.

2. Legitimate Interests – on this basis, we may email you with job or employee opportunities where we feel this is in your interests. This is the basis on which we intend to rely upon for processing the data of employers and where there is an ongoing relationship, job applicants.

3. Contract – where a contract exists or recently existed between you and our organisation, we may contact you to perform our side of the contract to the best of our ability.

What happens if you do not provide us with the personal data we request or if you ask that we stop processing your personal data?

If you ask that we stop using your personal data (see ‘Your Rights’ section at the top of this policy) we may not be able to provide you with all the benefits of our service. In such a case, you will be wiped from our memory.

How we may contact you:

Our network works best when we are free to communicate with you to share details of opportunities you might be interested in.

In order to provide you with the benefits of our service, we may, contact you by phone or email if we feel this is in your legitimate interests. If you no longer wish to receive such or certain communications, you can let us know by emailing us at: support@topchefdirect.co.uk

You may also choose to click unsubscribe on any email you receive from us at any time and this will notify us that you wish to be removed from our mailing list. You will be unsubscribed and we will never use your details for contact purposes again.

Requests to us

We are required, by law, to act on subject access requests and provide information free of charge, except where your requests are manifestly unfounded or excessive (in particular because of their repetitive nature) in which case we may charge a reasonable fee (taking into account the administrative costs of providing the information or communication, or taking the action requested), or refuse to act on the request.

Please consider your request responsibly before submitting it. Please submit your request in writing to support@topchefdirect.co.uk We shall endeavour to respond as soon as we can. Generally, this will be within one month from when we receive your request but, if the request is going to take longer to deal with, we’ll come back to you and let you know.

Contacting us

If you need to contact us for any reason (including to exercise any of your rights in relation to data protection as set out above) please send us your request by emailing support@topchefdirect.co.uk. Alternatively, you may call our offices on 01332 468083.